Compensate: Enabling growth via human-centric and systemic leadership
The challenge
Compensate – a Finnish purpose-driven start-up that provided carbon footprint calculation and verified carbon removal services to support effective climate action – wanted to stabilise the company culture and operations, and prepare for the upcoming era after seeking the next round of funding.
The solution
Facilitating strategy process and planning strategic initiatives.
Ensuring strategic direction clarity and communication.
Improving core business processes, building cross-team collaboration.
Fostering a transparent company culture to ensure innovation and commitment.
Driving customer-centricity and facilitating the customer insights process together with the Product team lead.
Responsible for the goal-setting (OKR) and professional development processes.
My role
Chief Operating Officer
Length of the assignment
2 years and 3 months
“Working with Susanna was highly participatory and interative. She facilitated workshops skilfully and selected the methods best suited for each situation. With a wide range of tools and approaches, she made everyone feel genuinely heard. She excelled at finding solutions that fit our specific organisation and teams.”
